Refund policy
Refund Policy
At NoSuchThingAsNormal, we want you to love your purchase. If for any reason you are not satisfied with your order, we offer a flexible and fair return and refund policy outlined below.
Eligibility for Refund
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Customers have 7 calendar days from the date of arrival to contact us at notnormal@nosuchthingasnormal.store to request a refund.
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The item must be in unused, original condition and include any original tags or packaging (if applicable).
Return Process
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Once we receive your refund request, we will review it and, if approved, issue a prepaid return shipping label to the email address associated with your order.
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You will have 7 calendar days from the date the return label is delivered to ship the item back to us.
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Please ensure the item is securely packaged to prevent any damage during transit.
Exchange
- The process for an exchange is the same as a return; however, the customer will be responsible for paying shipping cost for the exchanged item.
Refund Assessment
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After we receive the returned item, it will be inspected for damage or signs of use.
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If the item is returned in original, undamaged condition, a full refund will be issued to your original payment method.
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If the item is damaged or shows signs of use not due to transit or manufacturing defects, we reserve the right to:
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Determine the extent of the damage, and
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Issue a partial refund based on the assessed reduction in value.
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Exceptions
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Items returned after the allowed timeframes may not be eligible for a refund.
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Final sale or clearance items may not be eligible for return unless defective.
Contact Us
For any questions regarding refunds or returns, please contact us at:
📧 notnormal@nosuchthingasnormal.store
📞 218-409-3640
Thank you for shopping with us!